Nigeria - Startup under 3 years old

Describe your project or startup in a few words

Customer Experience Naija is a community platform for connecting CX professionals in Nigeria with resources, opportunities, and other CX professionals. The meet is the first mega meetup of CX professionals in Nigeria, intended for us to connect and learn

01.01 Describe your startup in more detail

Customer Experience Naija was launched during the Customer Service Week of 2023. The purpose is to create a home where CX professionals across different customer experience roles can connect, get access to, and share career opportunities and learning resources as well as connect with each other, get mentored, and more. The goal is to launch a physical event in Lagos this October, during the customer service week where we get to do all we do, physically, bigger, and in more impactful ways. Connect and learn from CX leaders across Nigeria and get connected with organizations to work and support.

01.02 What is the main problem you are trying to solve?

The lack of a community and career resource hub for people interested in customer experience careers in Nigeria, and the need for training, networking, and mentorship opportunities that positively impact one's career mindset, capabilities, and prospects.

01.03 Tell us the major benefits and/or advantages of using the product/service that your startup provides (at least 3).

1. CX professionals have access to a network of mentors and colleagues to support their career learning interests and journey. 2. CX professionals have a home where they can relax with people who understand them. 3. CX professionals are connected to career opportunities. 4. CX professionals feel more seen and get connected wit career leaders; recruiters and founders.

01.04 Please describe who exactly your startup’s product/service is aimed at serving. Who are the targeted beneficiaries?

Customer experience career enthusiasts, aspirants, and professionals. Companies hiring and working with CX professionals in the long run, as our growing talents can get paired or connected for work.

01.05 When was your company established?

2023-10-03

01.06 Are you already selling your product/service?

Yes

01.07 How many other owners are there within your startup?

1

01.08 Among the other owners, how many are female?

0

01.09 Please describe the profile of the other owners within your startup (skills, experience, etc.)

NIL

01.10 If you have a website, a social media page (Facebook, Instagram, Linkedin…), or app, please provide the link(s) here:

https://www.linkedin.com/company/cx-naija

01.11 Which industry best describes your project?

c) Industry (equipment, commercial, logistical and professional services, transport)

02.01.01 My startup contributes to the No poverty goal

7 - Strongly Agree

02.01.02 No poverty - Justification for my startup

02.02.01 My startup contributes to the Zero hunger goal

7 - Strongly Agree

02.02.02 Zero hunger - Justification for my startup

02.03.01 My startup contributes to the Good health and well-being goal

7 - Strongly Agree

02.03.02 Good health and well-being - Justification for my startup

02.04.01 My startup contributes to the Quality education goal

7 - Strongly Agree

02.04.02 Quality education - Justification for my startup

I share resources and links to quality CX career learning opportunities.

02.05.01 My startup contributes to the Gender equality goal

5

02.05.02 Gender equality - Justification for my startup

I share content accessible to all genders.

02.06.01 My startup contributes to the Clean water and sanitation goal

7 - Strongly Agree

02.06.02 Clean water and sanitation - Justification for my startup

02.07.01 My startup contributes to the Affordable and clean energy goal

5

02.07.02 Affordable and clean energy - Justification for my startup

02.08.01 My startup contributes to the Decent work and economic growth

7 - Strongly Agree

02.08.02 Decent work and economic growth - Justification for my startup

I share decent job postings that offer economic growth potential to my audience.

02.09.01 My startup contributes to the Industry innovation and infrastructure

6

02.09.02 Industry innovation and infrastructure - Justification for my startup

02.10.01 My startup contributes to the Reduced inequalities goal

5

02.10.02 Reduced inequalities - Justification for my startup

Customer Experience Naija aims to create more recognition for the work CX professionals do as well as contribute in equipping them to be worth much better pay.

02.11.01 My startup contributes to the Sustainable cities and communities goal

2

02.11.02 Sustainable cities and communities - Justification for my startup

02.12.01 My startup contributes to the Responsible consumption and production goal

5

02.12.02 Responsible consumption and production - Justification for my startup

02.13.01 My startup contributes to the Climate action goal

4

02.13.02 Climate action - Justification for my startup

02.14.01 My startup contributes to the Life below water goal

5

02.14.02 Life below water - Justification for my startup

02.15.01 My startup contributes to the Life on land goal

5

02.15.02 Life on land - Justification for my startup

02.16.01 My startup contributes to the Peace Justice and Strong Institutions goal

5

02.16.02 Peace Justice and Strong Institutions- Justification for my startup

02.17.01 My startup contributes to the Partnerships for the goal

5

02.17.02 Partnerships for the goal - Justification for my startup

06.01 There are a large number of customers who already use a product/service very similar to the product/service we envision creating.

6

06.02 The product/service represents an entirely new type of product/service.

7 - Strongly Agree

06.03 The product/service could be described as a new technology.

5

06.04 The product/service is an improvement on an existing product or service.

7 - Strongly Agree

06.05 The product/service could be described as an extension of a range of products or services.

5

06.06 The product/service responds to a demand or need that has not been satisfied by other products/services.

7 - Strongly Agree

06.07 The product/service is a new version of an old product/service.

7 - Strongly Agree

06.08 Justification for my startup

There is no community for customer experience professionals in Nigeria, what we had before now was; CXperts Africa, which is no longer an active community, and Customer Success Africa which is primarily for customer success professionals, then customer support. Customer Experience Naija encompasses all roles and titles under customer experience and we share content relevant to customer experience professionals in Nigeria and more.

06.09 Competitive Analysis

Customer Success Africa: My community encompasses a wider audience, all roles and titles under customer experience, not just customer success and customer support. CXPA: Customer Experience Naija is made for Nigerians. We share content, which are accessible, relatable, and applicable to our Nigerian audience.

11.05 Are you initiating actions within your community to promote the role of female entrepreneurs?

Yes, for IWD I made a CX Wall of female leaders where we highlighted female CX leaders within Nigeria across different organizations.